Testimonials & clients
Testimonials (Click to view)
BUNBURY CITY COUNCIL
Australian Parking and Revenue Control (APARC), the Australia agent for the Flowbird Strada Rapide Pay & Display ticket issuing machines was the successful respondent in a Request for Tender advertised by the City of Bunbury for 110 ticket issuing machines. As Bunbury is a coastal city located about two hundred kilometres south of Perth in Western Australia, the City required machines that would be able to withstand the harsh conditions that are experienced such as driving winter rains and hot summer days. Since their installation in July 2010, the machines, which have both coin and credit card facilities, have operated with an up time of 99.89% and faults associated with coin or ticket jams have been non-existent. The City of Bunbury compiled much research into the performance of the Flowbird Strada Rapide machines and the work of APARC prior to selecting this particular machine and the advice received has been consistent with the professional nature of the service provided by the company and its staff.
DARWIN CITY COUNCIL
Darwin City Council has a total of 327 Meters located around the CBD, consisting of 301 Flowbird Meters & 26 PSA Meters. In the last 12 months Council has purchased 281 Flowbird Parking Meters after a trial of 3 alternative brands over three years -Transfer Evolution. All Flowbird Meters are set up on communications (SmartFolio) that enables for downloads i.e. tariff changes. Since installation the Flowbird Meters have performed with 99.9% uptime, well above expectations especially with very high humidity & high temperatures 6 months of the year. During the Wet Season (October to May) maintenance staff were required to change the ticket rolls from paper to poly-paper in the alternative brand Meters to overcome the ticket jams when printing. However, Flowbird Meters require no changeover as the paper used absorbs moisture. Another exclusive feature of the Flowbird Meters is the electronic coin selector. The electronic coin selector will not accept any foreign objects or inappropriate coins, thereby preventing jams, supported by the fact Council has experienced minimal coin jams in the Flowbird Meters. The same cannot be said for other brands. APARC has been highly competitive in its tendering and consummately professional in fulfilling its contractual requirements to supply, install, commission and maintain the meters. APARC Technical Support has been outstanding; the staff are well versed in their equipment and programming and provide prompt and helpful assistance to telephone queries and requests. I highly recommend APARC as a preferred supplier for parking meters.
DARWIN WATERFRONT COUNCIL
The Darwin Waterfront Precinct is a developing area. As part of Stage 1, the Corporation installed a total of 11 Flowbird pay and display meters throughout the precinct in off street and on street parking areas. The Corporation purchased the Flowbird meters from Australian Parking and Revenue Control (APARC) at the same time the Darwin City Council awarded APARC the supply and installation of 281 meters. The meters selected and purchased by the Corporation are fitted with only coin payment facilities and are accessible via the SmartFolio Portal through to the management system. Since installation. the Flowbird machines have performed exceptionally well through our extreme “Dry” and ‘Wet” seasons with no down time due to machine or component failure. Phillip Verity and the APARC team are great to deal with and have always been highly professional, competent and knowledgeable with regard to the product they are selling and servicing. The technical support offered by APARC has been outstanding with the staff able to offer prompt and helpful assistance to any issues or enquiries. Without doubt. I am confident in recommending both the Flowbird meters and APARC to any organisation looking for a professional provider of parking equipment.
FREEMANTLE CITY COUNCIL
The City of Fremantle has a total of 220 pay and display machines located in the city centre. In the last 12 months Council has purchased 30 Flowbird Strada Rapide pay and display machines from Australian Parking and Revenue Control (APARC), All of the Flowbird machines purchased have coin and credit card payment facilities and are accessible via the SmartFolio centralised management system. Since installation, the Flowbird machines have performed beyond our expectations showing that they have no problems operating in foggy salt laden conditions and inclement weather that has caused downtime in other machines, There have been no problems with tickets jamming and there have been no coin jams both of which are major problems for our other machines. APARC have been a pleasure to deal with. I have found Phillip Verity and his team to be highly professional in their dealings with me. The technical support offered by APARC has been outstanding with the staff able to offer prompt and helpful assistance to any telephone enquiries. Having carried out a rigorous tendering process and observing the performance of the Flowbird Strada Rapide parking machine and the work of APARC the City of Fremantle has selected APARC and Flowbird as its preferred supplier of pay and display ticket machines. I am confident in recommending both the machine and the company to any organisation looking for a professional provider of parking equipment.
Coordinator Commercial Parking
MARIBYRNONG CITY COUNCIL
Maribyrnong Council have been using APARC ticket machines for the past 4 years. I have been in Local Government working within the Parking industry for 29 years. Since Council has been using APARC products, the downtime in their equipment is next to nothing. I cannot fault their service and over all commitment to the customer at all times. I would highly recommend their products to any company that is interested in purchasing any related Parking equipment. Our Council intend to keep using APARC not only now, but for any future programs or replacement of existing equipment. Furthermore, I would be more than happy to speak with any person and or highlight the savings to Council by using APARC.
Craig Ion, Coordinator Parking & Local Laws
Maribyrnong City Council
TOWNSVILLE CITY COUNCIL
I have much pleasure in certifying to the reliability of the Parkeon parking machine and to the professional approach and quality of work of Australian Parking and Revenue Control (APARC). Council purchased 10 Flowbird Strada pay and display ticket machines in early 2008 with coin and credit card payment facilities. The Flowbird machines have performed exceptionally well since installation, even though the hot and wet conditions in Townsville which have caused significant downtime in our other CHS and Wilson pay and display ticket machines. Having been able to observe the performance of the Flowbird Strada parking machine and the work of APARC in commissioning the machines for Council, I can confidently recommend the machine to any organisation requiring an extremely reliable ticket machine. APARC have continually provided an exceptional level of customer service to Council.
Transport and Stromwater (East)
UNIVERSITY OF NEW SOUTH WALES
Facilities Management (FM) at the University of New South Wales (UNSW) recently awarded Australian Parking and Revenue Control (APARC) the contract to purchase and manage 7 new Flowbird Rapide parking meters in addition to the 6 already installed on the Kensington Campus. The Flowbird Rapide pay and display meters offer users either coin or credit card payment facility which to date have been extremely reliable. Following the installation of the Flowbird meters APARC have fulfilled their contractual requirements by hosting and managing the communications system via SmartFolio, managed the credit card transactions and have provided training to our staff. We would not hesitate in recommending both APARC and the Flowbird Rapide meters to any organisation that may require this service. APARC conduct their business in a very professional manner with all staff providing exceptional customer service.
Manager, Facilities Management
WAVERLEY CITY COUNCIL
I have much pleasure in certifying to the reliability of the Flowbird parking meter and to the professional approach and quality of work of Australian Parking and Revenue Control (APARC). Council in 1999 installed 328 Reino multi-bay parking meters at Bondi Beach, Bondi Junction and Bronte Beach. In 2006 it was decided to replace these meters with pay and display machines with coin and credit card functionality. APARC’s tender for the supply, installation and maintenance of 262 Flowbird Strada Rapide pay and display parking meters was accepted by Council. Installation commenced in December 2006 and was completed on time and budget in February 2007. The Flowbird meter has performed far beyond that was expected of it. Up time of the meter has exceeded 99.9% and income forecasts have also been exceeded. In regard to the maintenance of the meters, I have found that APARC have at all times carried out their work in a professional and timely manner and have found their representatives to be honest, conscientious and reliable. Having been able to continually observe the performance of the Flowbird Strada Rapide parking meter and the work of APARC for Council, I can confidently recommend the meter and their work to any organisation requiring a reliable meter and company to undertake parking meter installation and maintenance.
Divisional Manager – Technical Services
WILLOUGHBY CITY COUNCIL
Australian Parking and Revenue Control (APARC) was awarded the tender for supply, installation and maintenance of meters in 2008 by Willoughby City Council. Council now has 40 Strada Rapide parking meters operating with coin and credit card payment facilities. The majority of these meters were installed in October 2008. The reliability and hence uptime of the meters have been impressive in all weather conditions. Since installation of the meters, APARC maintenance staff have generally attended to any issues well within the contractual response time of two hours. APARC is professional in its approach to its services and focuses on customer satisfaction. APARC staff have a good knowledge of products they maintain and are always helpful. APARC has the support of the meter manufacturer Flowbird. The communications and management system that the meters are linked with, SmartFolio, provides a great deal of reliable information about the parking meters which enables detailed analysis of the of the meters. I am very happy with the performance of the Strada Rapide parking meters and APARC services. I am happy to elaborate on my comments above if required.
Team Leader Parking Enforcement