The personal information that we collect on you when you use our website.
Note: ‘Personal information’ is defined in the Act as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable:
We collect and store your personal information whenever you visit our website; or you send us an email. Your personal information may be stored and secured using a third party data storage provider.
We collect, hold, use and disclose your personal information for the primary purpose of:
This website uses “cookies” to help you personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.
There are two types of cookies that may be used by our website: a persistent cookie and a session cookie. A persistent cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in this “Cookies” folder after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.
Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.
The purpose of a cookie is to tell the web server that you have returned to a specific page. You can configure your internet browser (such as Microsoft Internet Explorer, Mozilla Firefox, or Safari) to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer.
Customers can gain access to or seek the correction of the personal information we may hold. Under the Act, you have a right to make a reasonable request for access to your personal information and to request its correction. Requests to access or seek to correct your personal information can be made by email to the Privacy Officer at firstname.lastname@example.org or by contacting our Privacy Officer on 1300 307 441. When we receive such a request, we have the right to ask for and obtain your position title, telephone number and email address in order for you to access and correct personal information.
We may need (or be required) to disclose your personal information to overseas recipients and the countries in which such recipients are likely to be located only to the extent to which such disclosure is required to enable us to carry out the primary purpose.
Disclosure of personal information to an overseas recipient as required or authorised by law
We may disclose personal information to an overseas recipient without complying with the APPs where the disclosure is required or authorised by or under an Australian law or a court/tribunal order.
We may use or disclose personal information about you for the purpose of direct marketing if:
If We use or disclose your personal information for the purpose of direct marketing, you may request not to receive direct marketing communications from us. We will not charge you for making or giving effect to your request and we will stop sending direct marketing communications within a reasonable period after your request is made (usually within 14 days from receiving your request). You may also ask us to identify the source of your personal information. We will notify you of the source, unless this is impracticable or unreasonable, which will depend on a number of factors, including:
We will take reasonable steps to destroy or de-identify personal information we hold if we no longer need the information for any purpose for which it may be used or disclosed under the APPs. The requirement to take reasonable steps to destroy or de-identify does not apply if personal information is contained in a Commonwealth record, or if an Australian law or a court/tribunal order requires it to be retained.
Whilst every effort will be made by us to provide access in a manner that is as prompt, uncomplicated and inexpensive as possible, we may refuse to give you access to your personal information. There are a number of grounds upon which we can refuse to give you access to your personal information. These reasons may include (without limitation):
An individual can complain about an alleged breach by us of the APPs by sending an email to the Privacy Officer at email@example.com setting out details of the complaint. Alternatively, the Privacy Officer can be contacted by telephoning 1300 307 441 or by sending a letter to with details of your complaint to:
The Privacy Officer
Australian Parking and Revenue Control Pty Limited
37 Parramatta Road
Haberfield NSW 2045
All complaints are required by the Act to be made in writing to us and we are then allowed a reasonable time (usually 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint. If you refuse to participate in any form of dispute resolution, you can take your complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or logging on to the OAIC website at www.oaic.gov.au